At Genevvieve, we are committed to ensuring your satisfaction with our products and services. We recognize that there may be instances where a refund is warranted, and we strive to make the process as straightforward and transparent as possible. This comprehensive Refund Policy provides detailed information on the eligibility criteria, refund process, and other pertinent details.
You may request a refund under the following circumstances:
To initiate a refund request, please contact our dedicated customer support team at [email protected]. Our team will review your request promptly and may require additional information to process it efficiently. Refunds will typically be issued using the original payment method whenever feasible.
Once your refund request is approved, refunds are typically processed within 5-7 business days. However, the actual timeframe for receiving the refunded amount may vary depending on your payment method and financial institution. Rest assured, we endeavor to expedite the process to minimize any inconvenience.
Please note that certain products or services may not be eligible for refunds, including:
If you are unsatisfied with the resolution of your refund request, you have the option to escalate the issue to our dispute resolution team. We are committed to resolving any disputes fairly and promptly, ensuring that your concerns are addressed to your satisfaction.
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
If you have any questions, concerns, or require assistance regarding our Refund Policy or wish to initiate a refund request, please don't hesitate to reach out to our customer support team at [email protected]. We are here to assist you and ensure that you have a positive experience with Genevvieve. Your satisfaction is our top priority.